FAQ
General
Unfortunately, this isn’t possible. We don’t have a physical shop where you can browse and choose products.
Where applicable, we try to include a product sheet alongside the relevant product. Please note that you must be logged in to actually download the sheet.
This is certainly possible. We would, however, ask you to contact us by telephone first so that we can ensure someone is available at that time to answer any questions you may have straight away.
We do not list all the parts we have in stock on our website. If, for example, you are looking for a part for one of our pumps, please contact our sales team. They will be able to provide you with further information.
This may be because it was a discontinued item, which we no longer stock. Once a discontinued item is completely sold out, it is removed from our website. Please contact our sales team; they will be able to suggest an alternative item.
It may also be because it is a spare part; we do not list spare parts on our website. However, in many cases we can supply these directly from stock.
Alternatively, it may be a special item for us (these have an item code beginning with 00.). We can supply these products again; please contact our sales staff for further details.
Shipping
Yes, this is certainly possible. In that case, please create a one-off delivery address and enter the desired delivery address here. If necessary, you can also enter a contact person and associated phone number here. The option for the single delivery address can be found in the shopping cart, under the heading "Shipping method".
Yes, there are options for this. We would like to ask you to contact our sales staff before placing the order. They can inform you further about this.
This may be because the order has not reached our free delivery threshold (€350). Or because long items (longer than 2 metres) have been added to this order.
No, these are not the actual costs that will be charged. This amount is noted because there are long goods items (longer than 2 metres) in the order. The exact price for transport will be determined based on the items in the order. On the order confirmation you receive from us you will see the correct amount for transport costs.
Payment
Account
Via het aanvraagformulier op onze website, deze is te vinden onder "Inloggen" en dan kiezen voor "Vraag een account aan".
Of kopieer dit adres in de adresbalk van je browser: https://www.hoenderop.com/nl_NL/account/registration/
Je kan ook contact met ons opnemen via telefoon of mail, dan kunnen wij een aanmeldformulier toesturen.
Return of goods
Items can be returned within 7 days. Returns will only be accepted after prior notification. Therefore, always contact the Hoenderop sales department first. An article will only be accepted as a return if the product and packaging are clean, stripped of any added stickers and/or barcodes, unused, undamaged and in the original packaging. A copy of the sales invoice and a completed return form must also be enclosed. Unfortunately, we cannot take back items ordered especially for you and/or customised solutions (these items can be recognised by our item number, which starts with 00. in those cases).
You can hand in the article to be returned at our Ridderkerk branch. If you return the article, you will have to pay the shipping costs yourself. In case of warranty and/or faulty delivery by Hoenderop, please contact our sales department.
Damage claims and discrepancies should be communicated within 3 working days of receiving the goods. Our sales staff will then inform you further on what steps can be taken.